HAGLEY COMMUNITY COLLEGE - Tertiary Foundation Study Programmes

Tourism -12THO
National Certificate in Tourism and Travel
(Introductory Skills) - Level 2
This course covers all the necessary assessment requirements for the
above National Certificate.

Visitor Services in Tourism, History of Tourism and/or Tourism
Impacts and Tourism Today
Vocational roles within each
tourism sector group. Identification of industry participants. World travel and knowledge of the world’s major host countries. Tourism, geography, timetables accommodation, attractions, activities, accessibility and ancillary services. Economic and socio-cultural aspects of society and the environment.

Customer Service Skills
Attend to customer enquiries, provide customer service. Maintain personal presentation for the workplace and provide customer service for international visitors. Communicate with people from other cultures. Listen actively. Participate in a small group or team and write in plain English.

Travel Destinations
Provide information to tourists about the history and geography of selected tourist destinations within NZ. Identify and describe attractions, activities and events for chosen area. Travel destinations to cover NZ and Australia.

Computer Skills
Knowledge and the use of computer applications. Produce work related text using a computer.

Credits: 81 Internal. Entry Requirements: 16 credits in Level 1 English or equivalent. Duration: 8 hours tuition plus 3 hours of key competency development. Materials Fee: $120